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Fire Doors KentINSPECT SUPPLY & INSTALL MAINTAIN

FIRE DOOR QUESTIONS, ANSWERED

Clear answers.
A useful starting point.

Find answers about choosing a service, preparing a quotation enquiry and understanding the proposed work. For a question about your own doors, include the postcode and building type when contacting us.

01 / YOUR ENQUIRY

Choosing your service

Which service should I choose for a planned new door?

Start with supply and installation. Tell us the property postcode, building type and location of the opening, plus any specification already identified. Preferred appearance can introduce the discussion, while the door, frame, fittings and proposed work may need further assessment before options and the scope are confirmed. Supply and installation →

What if I am unsure whether a door needs repair or replacement?

Describe the concern rather than deciding the remedy first. Explain what happens in normal use, any damage and previous work. Further information or assessment may be needed before suitable maintenance, a repair or replacement can be proposed. Different doors in the same property may need different responses. Repair or replacement guide →

Is an inspection the same as certification?

No. An inspection considers existing doors within an agreed review scope. It does not automatically certify an existing product, another contractor’s installation or the overall fire safety of a building. Discuss the intended outcome and information included before accepting the proposed inspection service for your property. Inspection and certification explained →

Do you supply doors without installation?

No. Our door supply service is offered together with installation. Contact us before purchasing a separate door or component so the proposed product and the requirements at the opening can be discussed together. A preferred appearance or approximate measurement does not establish the complete installation scope. Our supply-and-installation service →

What types of door options can I discuss?

You can discuss internal, external and glazed options for the proposed installation. Explain where the door is located, how the opening is used and any existing specification. Available products and visual choices depend on suitable requirements for that location, rather than selecting a door from appearance alone. Explore door options →

Can one enquiry cover installation and existing-door concerns?

Yes. Identify the different groups of doors and what you need to establish for each. One request might include proposed replacements alongside an inspection or maintenance question. Clear references and relevant findings help keep these requirements connected without assuming that one scope automatically includes every task. Compare our services →

02 / YOUR ENQUIRY

Preparing your quotation enquiry

Is the quotation free?

Yes. Contact us for a free quotation and explain the proposed work. We will discuss the information needed and any survey or further assessment required before the scope can be confirmed. Do not treat an initial description or preferred date as agreement of the final work or programme. Request your free quotation →

What property details should I include?

Provide the postcode, building type, approximate number of doors and reason for the enquiry. Mention any existing report, specification or installation information. If several addresses are involved, separate the requirements and identify the main contact who can answer questions and coordinate the proposed next steps for the properties. Prepare your enquiry →

Do I need an exact door count before contacting you?

An approximate quantity can introduce the enquiry. Explain which doors are confirmed and where the number remains uncertain. A location list is helpful when several openings are involved. Further information or a survey may be needed before the proposed scope and quotation can be confirmed for the actual work. Door quantities and quotation scope →

Can I send photographs or an existing report?

Yes. Photographs can help introduce the opening, appearance or concern, and a report can identify relevant findings. Connect the information to clear door references where possible. Images and documents do not replace assessment where that is needed to establish the proposed work or suitability of a particular remedy. Using findings for a remedial quotation →

Which local telephone number should I choose?

Use Maidstone and nearby areas on 01622 919 981 or Dartford and nearby areas on 01322 903 981. The regional banner shows both options so you can choose the route you prefer. The Contact page also serves all locations and services across the website. Choose your regional contact →

Can I enquire on behalf of an owner or organisation?

Yes. Explain your role and identify who can authorise the proposed work. Tell us who holds relevant records and who can arrange access, especially where occupiers are involved. A main contact helps keep the quotation, practical questions and decisions connected when several people manage the same property. Support for managing agents →

03 / YOUR ENQUIRY

Scope, access and records

Can the existing frame or fittings remain?

Raise your preference during the enquiry, but do not assume existing components are suitable for retention. The condition and requirements for the proposed installation need consideration together. Ask how frames, fittings and work at the opening are addressed in the quotation before deciding whether to proceed with the proposed scope. Existing frame retention explained →

Does an inspection include later repair work?

No. The inspection and any remedial work need clear agreed scopes. Findings may support a subsequent maintenance, repair or replacement discussion, but do not mean those tasks have been undertaken. Identify which doors and issues a later quotation addresses and keep any outstanding questions or actions clear. After an inspection report →

What access arrangements should I explain?

Identify who controls access and whether appointments need coordinating with residents, tenants or staff. Mention known restrictions before a visit or programme is discussed. Practical arrangements need agreement for the property, and any limitations should remain clear where doors cannot be accessed or required information is unavailable. Planning resident access →

Can you confirm a date from my preferred timeframe?

Your preferred timeframe is useful information to discuss, but the scope, access and practical arrangements need agreement for the project. An enquiry or listed coverage area does not itself confirm attendance or installation. Explain any restrictions or other planned work that may affect the proposed arrangements at the property. Discuss your preferred timeframe →

What should I compare between quotations?

Compare the actual doors and tasks included, not only the final price. Ask about products, frames, fittings, assessment, access arrangements and relevant handover information. Use consistent door references when requesting proposals so differences in scope can be understood before you decide whether to accept the work for your property. Compare installation quotations →

What records should I keep for future enquiries?

Retain the agreed quotation, relevant findings and information supplied about completed work with the property records. Use consistent door references so later enquiries concern the correct openings. Where responsibilities change, clear records help the next owner or manager understand what was agreed and what questions may still remain outstanding. Records after fire door work →

YOUR NEXT STEP

Have a question about your property?

Share your postcode, building type and the support you need to request your free quotation.

SPEAK TO OUR TEAM

Choose your local number.

Contact the area closest to your property for a free quotation.

SPEAK TO OUR TEAM

Choose your local number.

Maidstone & Nearby Areas01622 919 981Click to call Dartford & Nearby Areas01322 903 981Click to call

Monday to Friday, 9am to 5pm